What are the benefits of creating an account online?
By creating an account at our website, you will be entitled to the following benefits:
Newsletter
If subscribed, you will be updated with the latest news on New Products Release, Promotional Discounts and more. You can always enable or disable the newsletter subscription feature at My Account.
Permanent Cart
Once login, you can save your shopping cart same as a "Wish List." We will remember what you put in the cart, saving it until you are ready to purchase!
My Message Center
Enables easy communication with us online and handy reference to all past messages.
Address Book
No need to retype all your address information for repeat orders. We can now even deliver your products to another address other than yours! This is perfect for sending birthday gifts direct to your friends.
Order Progress
View the progress status of your current order at My Account. In addition, an Order Confirmation e-mail will be sent to you once an order is placed.
Order History
View your history of purchases at My Account that you have made with us.
Redeem Coupons
You will be able to redeem Cash Coupons, % Coupons and Gift Vouchers.
Products Reviews
Share your opinions on products with our other customers.
If you've forgotten your password, please enter your e-mail address here and we will issue you a new password by e-mail. You may then log in your account and change it to your desired password at My Account.
What if I've changed my e-mail address?
If you've changed your e-mail address, please log in your account with your original e-mail address and change it at My Account. It is very important that you always maintain a valid e-mail address for us to keep in contact with you.
COMPANY INFORMATION
Where are you located?
We have our administration office located at Hong Kong, while order processing office located at Guangzhou, China. You may contact us at here.
Where is your shop located?
We run online business only and do not hold any shop anywhere.
PRODUCT INFORMATION
What products do you carry?
We focus on Chinese ethnic clothing of cheongsam, qipao, tangzhuang, zhongshan-zhuang (Mao suits), hanfu (Han Chinese clothing), kung fu clothing, footwears, etc. Please pay us a visit from time to time as we are continuously adding new items and new categories.
Can you send me a printed product catalog?
Sorry, we do not have one to send to our customers. As we update our products and prices from time to time, a printed catalog will soon be outdated. Please do check back to us from time to time to see our special offerings and new product updates.
PAYMENT INFORMATION
Can I pay by credit cards without PayPal account?
Please click "Pay with a debit or credit card" at the bottom if you DON'T have a PayPal account.
Can I pay offline and what options are available?
We also accept Wire Transfer, Direct Bank-in or Western Union. If you want to use any of these offline payment methods in placing your order, please inform us in advance and we will manually activate this OPM payment feature for your account.
Is it secure to pay online?
We use PayPal as our online real-time payment gateway. The payment transactions take place in a secure encrypted environment of Secure Sockets Layer (SSL) between you and the payment gateway directly and we are not informed of any of your credit card details. We only receive a notification from PayPal indicating the final result of your payment. We consider paying online is more secure than the traditional way as it does not involve any shop assistant who might disclose your credit card information. For further information, please visit www.PayPal.com.
What credit cards do you accept?
We accept all major credit cards including VISA, MasterCard, DISCOVER and AMEX.
Can I pay online but without using credit cards?
Yes, you can pay us by funding your PayPal account with money from your US bank account using Electronic Funds Transfer.
ORDER INFORMATION
How long would it take to receive my order?
It usually takes around 4 ~ 8 business days for ready-made items or 8 ~ 15 business days for most custom-made clothing items to arrive at destination of major American and European cities if shipped by Express Courier. Some items might require longer preparation time, please always refer to the specific product item page for lead time information. Some delay might be expected in case of bulk order or stock shortage, and we will timely keep you be informed of such delay. Delay caused by import customs clearance may also sometimes happen. Note: For request of urgent delivery, please specify when ordering and we might be able to shorten our preparation time if condition permits.
How to place an order online?
Just click the products of interest with all necessary options selected and add to your shopping cart follow by clicking the checkout button to pay. Our system will prompt you to log in or create an account if you have not done so. Our web site will guide you step-by-step to complete the ordering process. If you choose to pay us offline, please Contact Us to manually enable the offline payment option for you.
Can I add or delete item after I have placed an order?
Yes, you may do so if your order has not been shipped by contact us with the details. To add item requires you to pay the additional amount which we will inform you accordingly. To delete item involves either a full store credit refund or 95% cash refund as subject to a 5% cancellation charge. Note: All custom-made, tailor-made, plus size and personal name, slogan or logo imprinted items are NOT subject to cancellation once under preparation.
Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. A 5% cancellation charge will be imposed to offset banking and handling charge. Note: All special orders including custom-made, tailor-made, plus size and personal name, slogan or logo imprinted items must be paid in full at time of order and may NOT be cancelled once your merchandise is under preparation.
Do you accept custom-made orders for clothing?
Yes, we accept custom-made orders for a wide variety of clothing items. Please look for the items under custom-made categories.
Do I have to pay any sales tax?
No, you are not subject to any sales tax.
What if my ordered item is out-of stock?
We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you with the following options: (1) you may cancel any unavailable merchandise at no charge; (2) you may have a back-order entered at that time; or (3) you may substitute it by another item.
Do you accept wholesaler or reseller application?
Yes, please create an account online first, then apply with details of your business entity and mode of operation for approval. As a wholesaler, you are entitled to a higher discount rate but subject to a minimum purchase amount per order. For resell, no minimum purchase is required and we can even drop ship to your customer without showing our business identity.
DISCOUNT INFORMATION
Do you offer any discount for bulk order?
Yes, please refer to product page for per item quantity discount as well as order discount based on net order amount. Note: All discounts will be applied automatically as you checkout.
Do you offer any discount for wholesaler or reseller?
Yes, please create an account online first, then apply with details of your business entity and mode of operation for approval. As a wholesaler, you are entitled to a higher discount rate but subject to a minimum purchase amount per order. For resell, no minimum purchase is required and we can even drop ship to your customer without showing our business identity.
SHIPPING INFORMATION
How do you charge for shipping?
As shipping charge depends on weight and destination, please add your desired products to the shopping cart and click checkout to the shipping page for details.
How long does it take to deliver?
All stock merchandise will usually be dispatched for shipment within 3 to 5 business days upon receipt of full order payment. Please allow 10 to 20 business days for most custom-made items. Bulk orders may take an even longer preparation time. Please always refer to the specific product item page for lead time information. Total Delivery Time required is Order Processing Time (see product page for individual item processing time) + Shipping Time (3 ~ 10 business days depending on shipping method chosen).
What shipping options are available?
You have the following shipping options to choose from:
Air Parcel
This is a low cost shipping method via Post Office. For major American and European cities, a rough estimate of 10 or more business days of arrival time would be required (customs clearance time not included).
Express Post
This is an express air parcel post service offered by Post Office. For major American and European cities, a rough estimate of 6 - 8 business days of arrival time would be required (customs clearance time not included).
Express Courier
This is a fast and reliable shipping method recommended for time sensitive orders. For major American and European cities, it usually takes 3 - 5 business days to arrive (customs clearance time not included) and provides full tracking service right from the collection point. Rural or normally uncovered areas may subject to billing of extra charges.
Air or Sea Freight
For heavy items, shipment by air or sea freight can be arranged with freight to collect.
Once your package is dispatched for shipment, we will notify you immediately the associated tracking or way bill number.
What countries do you ship to?
We are an online shop and we ship to virtually all major countries in the world with most of our buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Italy, Australia, New Zealand, Japan, Singapore, etc.
How to track my shipment?
Once your order is shipped, we will provide you a tracking number for you to track your shipment status.
CUSTOMS INFORMATION
Who pays for export customs?
We will be responsible for all export customs on our side.
Who pays for import customs?
Import customs, if any, shall be borne by the customers but retail orders are rarely held by customs and liable for import duty.
RETURN INFORMATION
What is your refund policy for cash or credit?
CASH REFUND for any authorized return other than product damage or error on our part will be subject to a 15% re-stocking fee to offset our handling and banking costs. You have a choice of full STORE CREDIT REFUND for all authorized returns including product damage or error on our part. Shipping charges are not refundable other than error on our part. Note: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.
What is your return procedure?
Please Contact Us before you arrange to return, our customer service colleagues will give you full return instructions with address to return and might also give you some useful advices. NO RETURNS WITHOUT PRIOR APPROVAL. All returns must be carefully packed in appropriate packaging and shipping cartons with all shipping charges prepaid. We will process your return once received, but you are responsible for any misfortune during shipping. Note:All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.
What products can be returned for exchange or refund?
Customer satisfaction is most important to us and in case you are not completely satisfied with the merchandise you purchased, you may return it for exchange or refund. We accept returns of all merchandises purchased with NO reasons, except the followings are not subject to return: - custom-made, tailor-made, plus size or alteration items; - personal name, slogan or logo imprinted items; - audio or video diskettes; - bargain items; - very expensive items; - items purchased with quantity, wholesaler or reseller discount; - items purchased over 30 days from date of shipment; - exchange or replacement items; - items not in original condition as when purchased including wear and tear, alteration, washing, etc.
Copyright 2024. Chinese Clothing Online. All rights reserved.
Time of Hong Kong: Sunday, November 17, 2024 3:06 AM (GMT+8)
Copyright 2024. Chinese Clothing Online. All rights reserved.
